Frequently Asked Questions
WHAT'S YOUR STYLE?
Alex Winner Photography aims at creating the easiest photographic experience possible. We are natural light photographers and love to capture the spontaneous, candid, colourful moments in great detail. We like to stay out of the way, letting things happen naturally. Creating the most comfortable experience possible for your wedding or events day.
You share your story and day with us, we want to make that last forever.
WHAT GEAR DO YOU USE?
Alex Winner Photography uses Canon 5D MKIII’s along with a variety of Canon L Series lenses, perfect for every job.
For our wedding videos and films we employ the use of equipment like tripods, sliders, portable recorders (Zoom 4Hn) and wireless lapel microphones (Sennheiser). We edit on Lightroom CS6, Photoshop CS6 and Premiere Pro CS6.
DO YOU TRAVEL FOR WEDDING & EVENTS?
Alex Winner Photography is a Newcastle & Hunter Regions Photographer; we service the Newcastle, Hunter Valley and Central Coast Regions.
Travel is included in our Wedding Photography & Video Packages up to a 1hr distance for our bases in Charlestown, any location beyond that will incur an additional travel fee.
DO YOU OFFER WEDDING PHOTOS & VIDEO IN THE ONE PACKAGE?
Alex Winner Photography does not currently offer wedding photography and videography in the one package, we don't have the man power as of yet to complete this request. We do however have many contacts within this industry that we can recommend.
WHAT'S THE PROCESS WITH BOOKING YOU? IS THERE PAPERWORK INVOLVED?
Its easy – Simply fill out the Contact Form on our website, making sure you fill out all of the required areas.
We will then get in touch with you via email or a phone call. We then will arrange a time and place to meet with you to finalize your booking and sign contracts. We will meet with you again a week prior to your wedding or events date to go over the finer details, during this time we create a run sheet to ensure that no moment is lost.
HOW FAR IN ADVANCE CAN WE BOOK YOUR SERVICES?
Alex Winner Photography recommends that you book as soon as you can. We take booking up to 1 years in advance, any date greater than that we can’t guarantee. We take a limited number of bookings per year to ensure each client has the highest quality of service.
WHAT IF OUR WEDDING RUNS LATER THAN EXPECTED?
Alex Winner Photography stays until the formalities are over. It is best if additional hours are discussed prior to the wedding day as Alex Winner Photography may have other commitments the following day. Additional hours are billed at $100 per hour.
WE ARE INTERESTED IN BOOKING YOU WHAT'S THE NEXT STEP?
If we have the date available, we will send you our booking information form. A non-refundable booking fee of $500* (non-refundable) and a Signed Contract agreement is required to secure your date.
*This pertains to Wedding Photography & Video Packages only.
WHAT IS YOUR REFUND POLICY?
Once you have officially booked in with Alex Winner Photography, and the non-refundable deposit has been processed and confirmed, if you decide to cancel or postpone the service you will not be able to receive the deposit payment you previously made. This also applies to final payments for all of our Wedding Photography + Videography Packages. Once the client has received the final package (SENDLE), if the client is not satisfied with the final package, he or she will not be able have the payments refunded to them, as Alex Winner Photography has completely rendered all services complete.
HOW DO WE PAY? WHAT HAPPENS NEXT?
Payments can be made through a direct deposit; with the banking details provided in our booking information forms. We then will be in contact to arrange meetings to discuss your ideas and plans.
HOW LONG AFTER MY WEDDING DAY WILL I RECEIVE OUR PACKAGE?
Alex Winner Photography aims at delivering the highest quality of work for your wedding photos and video, so naturally making things perfect takes time.
Detailed in each client’s contracts is a time frame of 4-6 weeks* for Wedding Photography Packages and 4-6 Weeks* for Wedding Video Packages
*This is based on peak periods (spring/summer).
HOW CAN I BOOK YOU FOR PORTRAITS, FAMILY, EVENT OR HEAD SHOT PHOTOGRAPHY?
Its easy – Simply fill out the Contact Form on our website, making sure you fill out all of the required areas, and select the interested in field. Alex Winner Photography will then get in touch with you via email or a phone call.
HOW CAN WE GET IN CONTACT TO DISCUSS FILM OR CINEMATOGRAPHY?
To get in contact about film or cinematography needs, simple fill out our contact form
or email firstname.lastname@example.org ask for Alex.